Shipping & delivery

Most parcels move fast: 98% of our orders arrive within 7–8 days. We are required to state a maximum of 20 days before an item can be reported as not received, so that is the window we ask you to allow.

We do not give a promised delivery date. Carriers and customs are outside our control, and a date we cannot keep helps nobody.

Tracking

Every order ships with a tracking number, including the Economy service — there is no untracked option. Tracking updates once a day, as soon as the shipping agency passes the scan to us. A day without movement is normal and does not mean the parcel is lost.

What we cannot do

• Express shipping is not available, and cannot be bought as an upgrade.
• Choosing the carrier is not possible. It is set by the shipping method on the listing.

Where it ships from

Some items ship from a US warehouse. If that warehouse runs out, the parcel leaves from another one. The product is the same and the delivery time does not change.