Returns & cancellations

Cancelling and returning are two different things, and the difference is when. Before the parcel arrives you can only ask to cancel. A return only exists once the item is in your hands.

Cancellations

We accept cancellation requests on the same day the order was placed. After that the order is already with our supplier and being prepared, and we can no longer stop it.

If you change your mind, tell us quickly — the sooner the message arrives, the more we can do.

Returns

We do not accept returns for change of mind. Please read the listing carefully before ordering, and ask us anything you are unsure about — we would much rather answer ten questions than send the wrong thing.

There is one clear exception. If the item arrives broken, damaged, or different from what the listing described, the case is covered by the eBay Money Back Guarantee and we accept the return. That is not a favour: it is your right and we honour it.

Something arrived wrong

Write to us with your order number and a photo. A photo settles almost everything in one message instead of five.